Privacy Policy

Last Updated: 14 July 2026

Welcome to Romance Meets Rhi

At Romance Meets Rhi, your privacy is important to us. We are committed to protecting the personal information you provide and handling it responsibly and securely.

This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website, make an enquiry or engage our celebrant services.

By interacting with our website or engaging our services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

1. Information We Collect

Depending on the services you request, we may collect the following personal information.

1.1 Personal Information

This may include:

• Full name

• Residential and postal address

• Email address

• Phone number

• Date of birth (where required)

• Information relating to your wedding ceremony

1.2 Marriage Documentation

Where we are engaged to solemnise a marriage, we are legally required under the Marriage Act 1961 (Cth) to collect and verify certain personal information and identity documents. This may include:

• Birth certificates

• Passports

• Driver licences

• Divorce Orders

• Death Certificates

• Change of Name Certificates

• Accredited translations

• Any other documents required to satisfy legal requirements

These documents are collected solely for the purpose of preparing, solemnising and registering your marriage and complying with our legal obligations.

1.3 Payment Information

Payments are processed via secure third-party payment providers or by bank transfer. Romance Meets Rhi does not store your full credit card or debit card details.

1.4 Communications

We may collect information contained in emails, enquiry forms, text messages, social media messages, telephone conversations and any other communications between you and Romance Meets Rhi.

1.5 Website Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of access

• Cookies and similar technologies

This information helps us improve our website and user experience.

2. How We Use Your Information

We collect and use your personal information to:

• Respond to your enquiries.

• Provide the celebrant services you have requested.

• Prepare legal marriage documentation.

• Verify your identity where required by law.

• Register your marriage with the relevant authorities.

• Process payments.

• Communicate with you throughout your wedding planning.

• Improve our website and services.

• Meet our legal obligations.

• Send occasional marketing communications where you have provided your consent.

You may unsubscribe from marketing communications at any time.

3. Disclosure of Your Information

Romance Meets Rhi does not sell or rent your personal information.

We may disclose your personal information to:

• Government agencies where required by law, including the Queensland Registry of Births, Deaths and Marriages and other authorities responsible for marriage registration.

• Trusted third-party service providers who assist in operating our business, such as payment processors, website hosting providers and cloud storage providers.

• Professional advisers where reasonably necessary.

• Your nominated photographer or videographer where you have provided permission for us to request copies of photographs or video.

• Any other person or organisation where disclosure is authorised or required by law.

4. Storage and Security

We take reasonable administrative, technical and physical safeguards to protect your personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

5. Cookies

Our website may use cookies and similar technologies to improve website performance and enhance your browsing experience.

You may choose to disable cookies through your web browser settings, although doing so may affect some website functionality.

6. Overseas Storage

Some third-party service providers used by Romance Meets Rhi may store personal information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure these providers handle your personal information in accordance with Australian privacy standards.

7. Access and Correction

You may request access to the personal information we hold about you or request correction of any inaccurate, incomplete or outdated information by contacting us.

We will respond to your request within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.

8. Retention of Information

Certain documents relating to marriage ceremonies must be retained or lodged in accordance with the Marriage Act 1961 (Cth) and other applicable legislation.

For this reason, we may be legally required to retain some personal information even if you request its deletion.

9. Photography, Video and Testimonials

Where you have provided your consent, Romance Meets Rhi may use photographs, video footage and testimonials relating to your ceremony for promotional purposes, including:

• Our website

• Social media platforms

• Printed promotional material

• Marketing and advertising

You may withdraw your consent for future use at any time by contacting us. Withdrawal of consent will not affect material already published with your permission.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or regulatory requirements.

Any updates will be published on this page, together with the revised "Last Updated" date.

11. Privacy Complaints

If you believe your privacy has been breached or you have concerns about how your personal information has been handled, please contact us using the details below.

We will investigate your complaint and respond as soon as reasonably practicable.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

Romance Meets Rhi

Email: romancemeetsrhi@gmail.com

Website: www.romancemeetsrhi.com